Calling Our Office

You may reach our office at 376-8195. To ensure you and your family receive help promptly our telephone operator will ask whether you are calling for an appointment or for advice. Our staff answers and directs your calls as quickly as possible based on the information you provide.

For an Appointment

Our physicians see patients of all ages by appointment for:
initial presentation with a specific illness or complaint
well-Child Visits
well-Adult Visits
return visits for follow-up care on a specific illness or condition
consultations such as pre-operative evaluations

To ensure the greatest continuity of your care, our scheduling specialist will make every effort to schedule an appointment with your regular physician. If your regular physician is unavailable on the day you are seeking an appointment you have the option to see another available physician within our practice. If you feel an extended discussion is needed to address a serious yet non-urgent concern, please call in advance.

In an Emergency

Urgent calls requiring the attention of a physician are returned as soon as possible. However, if you or your child is experiencing a life threatening situation call 911 immediately.

Urgent, Non-Emergencies that Can't Wait for An Appointment

Come to our Walk-In Clinic! Our Walk-In Clinic services are available on a non-appointment basis. When you come to the clinic the first available practitioner will see you. All patients are welcome, even if you are not an established patient with Cool Springs Internal Medicine & Pediatrics.

Established CSIMP patients
with urgent needs

Urgent and sick calls are handled by our triage nurses who are trained to help you with information and to answer questions. If you reach their voicemail, please leave a detailed description of your problem or question. Messages are checked frequently and your call will be returned as soon as possible. You can help this process go more smoothly by having on hand a pencil and paper to take notes and also the name, location and telephone number of your pharmacy.

If your call must be handled by a physician or the doctor's nurse, please leave a detailed message. Your physician or the nurse will return your call as time permits.

For Prescription Refills

In order to have your prescription refill made in the most efficient manner, CSIMP strongly recommends that you call your pharmacy and ask them to fax a refill request to our office (fax: 376-2601). Be prepared by having the following information for the drug you need refilled:
name
dosage level
frequency taken

Please plan ahead and allow at least 72 hours for refills to be made. If after hours, we ask that you do not page the doctor on call — please call back during regular office hours. Prescriptions for new medications are generally not given over the telephone.

Urgent After-Hours Calls

After 8pm Monday-Thursdays, after 5pm on Fridays and on weekends, clinic lines are forwarded to the physician on call. A physician is on call to handle urgent calls only. Calls regarding routine medical matters and prescription refills should be handled during regular business hours. Remember, we are open on Saturday from 10am - 4pm for urgent care visits!